Privacy Policy

Effective Date: 1/1/2026
Company: The Solvero Group
[Contact Info]

1. Introduction

The Solvero Group (“we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website or engage our services.

This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our insurance appraisal, claim consulting, adjusting, and related professional services.

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Definitions

Personal Data: Information that identifies or can reasonably be linked to an individual.

Processing: Any operation performed on personal data, including collection, storage, use, or disclosure.

Third Parties: External entities we work with to deliver services, such as technology providers, payment processors, or other professionals.

Consent: Your affirmative agreement to the processing of your personal data.

3. Information We Collect

We may collect the following categories of information:

Identification and Contact Information

  • Name
  • Email address
  • Phone number
  • Mailing address

Claim and Property Information

  • Property addresses
  • Insurance claim numbers
  • Estimates, invoices, and repair documentation
  • Photographs, reports, and supporting claim materials
  • Communications with insurers or representatives

Technical Information

  • IP address
  • Browser type and device information
  • Pages visited and access times
    (collected via cookies or analytics tools)

Payment Information

  • Billing name and address

Payment information is processed securely by third-party payment providers. We do not store full credit card numbers.

4. How We Use Your Information

We use personal information to:

  • Provide insurance appraisal, consulting, or adjusting services
  • Communicate regarding your claim or engagement
  • Maintain internal records and documentation
  • Comply with legal, regulatory, or professional obligations
  • Improve website performance and user experience

We do not sell or rent personal data.

5. Data Sharing and Third Parties

We may share personal data only as necessary to perform our services, including with:

  • Insurance carriers and their representatives
  • Umpires, engineers, contractors, or consultants involved in a claim
  • Attorneys, when authorized or required
  • Payment processors
  • IT and cloud service providers, including Zoho Corporation

All third parties are required to maintain appropriate confidentiality and data security protections.

6. Data Storage, Security, and Breach Notification

We use secure, cloud-based systems with industry-standard safeguards, including:

  • Encryption in transit and at rest
  • Role-based access controls
  • Access limited to authorized personnel

We utilize platforms such as Zoho Corporation, which maintains recognized security certifications including ISO 27001 and SOC 2 Type II.

Data Retention

We retain client and claim information for as long as reasonably necessary to fulfill professional, legal, and operational requirements, including record-keeping obligations related to insurance claims and appraisals.

Breach Notification

In the event of a data breach involving personal information, we will provide notice as required by applicable law.

7. Your Consent

By submitting information or engaging our services, you consent to the collection, storage, and processing of your data in secure systems, including servers located in the United States or other secure jurisdictions.

8. Your Rights

You may request to:

  • Access personal data we hold about you
  • Correct inaccurate or outdated information
  • Request deletion of data, subject to legal or professional obligations

Requests may be submitted using the contact information listed below.

9. Cookies and Analytics

Our website uses cookies and analytics tools, such as Google Analytics, to:

  • Analyze website usage
  • Improve content and performance
  • Enhance user experience

You may manage or disable cookies through your browser settings. Continued use of the website constitutes consent to our use of cookies.

10. Data for Non-U.S. Residents

Although our services are primarily intended for U.S. clients, users from other jurisdictions may access our website. By doing so, you consent to the transfer and processing of your data in the United States or other secure locations.

11. CCPA Notice for California Residents

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal data we collect
  • Request deletion of personal data
  • Opt out of the sale of personal data (we do not sell personal data)

Requests may be submitted using the contact information below.

12. Updates to This Policy

We may update this Privacy Policy periodically. The Effective Date at the top of this page will reflect the most recent revision. Continued use of our website or services constitutes acceptance of the updated policy.

13. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

The Solvero Group
PO Box 164
Ainsworth, NE 69210
[Contact Info]

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